MILLENICOM
Customer Account Terms and Conditions
Statement of Responsibility for Mobile Broadband
Service
(Applies to mobile broadband accounts only)
I
agree to the following conditions regarding use of
mobile broadband service:
-
I am responsible for all equipment fees and
shipping and payment for service.
-
I am responsible for returning the equipment
upon termination of account to the address
below. This includes the device, any cords, and
the installation CD in proper working order and
the original case.
-
I understand accounts remain open until the
calendar month the device and the entire
contents of the original case, including the
case, is received by Millenicom at the Portland,
OR address (1735 SW Miles, Suite 2000, Portland,
OR 97219). If it is impossible to return the
device and the contents of the case I will pay a
$200.00 termination fee and no longer be held
responsible for the account.
-
I understand that if my account goes past
due for more than 14 days the service will
be suspended. I further understand that I
will be charged a $25.00 re-activation fee
if I don't bring my account current within 4
business days of the suspension. I will
continue to be responsible for the monthly
service fee even if the account is
suspended.
International Rates ~ Use
of our service outside the US and Puerto Rico will
accrue extremely high roaming charges which will
automatically be applied to your next monthly bill.
DISCLAIMER
Agreement-
Millenicom is an interactive online service provider
for access onto the Internet. This agreement sets
forth the Account Terms and Conditions that apply to
the subscriber for use of Millenicom. The subscriber
is deemed to have agreed to comply with all terms by
use of the service.
Billing Period-
All services provided by Millenicom will be
billed in advance for the forthcoming month. Credit
card authorized payment will also be billed in the
same manner. Payments for annual, semi-annual and
quarterly accounts not received by the anniversary
date will have their account put on suspension.
Reinstatement of an account after a suspension will
result in a charge to the subscriber of $3.00.
Millenicom reserves the right to terminate or
discontinue service at any time.
Returned Checks- A returned check charge of $25.00
will be incurred for all returned checks.
Payment- The subscriber is responsible for choice of
service and is bound to remit payment.
It is understood that
all billings are due on the date of the invoice, and
it is agreed that all charges not paid within 10
days of the invoice date are subject to a $3.00
finance charge. When an account becomes more than
90 days past due it may be sent to our
collection company for further collection action.
In that event a finance charge of 1½ % per month
(18% per annum) or the maximum allowed by law will
be added to the account each month that the account
continues to have a past due balance. In the event
that any litigation is instituted for the collection
of the above account or debt incurred, it is agreed
by entering into this agreement that all but not
limited to collection and court costs will be paid,
including reasonable attorney’s fees / collection
fees. By accepting the terms and conditions above
certifies that the foregoing is a transaction, and
waives its’ rights to a notice and hearing for a
pre-judgment remedy.
Billing Disputes-
All billing disputes, with Millenicom, must
be received at our business office in writing, and
the obligation to pay for service will continue
until such notice is received. Termination of your
service does not constitute relief from amounts
incurred prior to termination. Agreements or
contracts not on a monthly basis (annual,
semi-annual, etc...) can be canceled in writing, by
email, or by phone, but the subscriber will be
obligated to pay any and all monthly fees until
termination of the contract is finalized.
Mobile Broadband
Equipment Issues - The client is
responsible to alert our technical support
team in a timely manner in the event there
are issues with the equipment provided.
Until such contact takes place Millenicom
cannot be held responsible for service or
product concerns. It is important the client
document date, time and the technician
spoken with, client should escalate
unsatisfactory results to
support@millenicom.com
Cancellation
Policy for Mobile Broadband Accounts
–The account will be considered closed during
the calendar month the device is returned in
proper working order in its original case with
the original contents at our Portland address.
Monthly service payment is required in entirety
for the calendar month the device is received.
Failure to return the device upon cancellation
will result in a $200.00 termination fee.
Client must also use either the cancellation
form at
http://www.millenicom.com/cancel_accounts.htm
or email
billing@millenicom.com
or send a letter via US Mail with contact
information informing us of the desire to
cancel. All cancellations must be made via
e-mail or the postal service so we can have
exact record of the date and specific request of
the customer.
Cancellation Policy-
(Non-Mobile
Broadband)
Accounts: The
account will be billed to the end of the present
month. Cancellation requests must be received
by the last day of the month in order to
be cancelled for the next month. Any
cancellation requests received on the 1st
or after the 1st will be billed to
the end of that month. Annual
& Semi-annual accounts: There is no
refund. All
cancellations must be made via e-mail or the
postal service so we can have exact record of
the date and specific request of the customer.
Dial-up Numbers-
On installation of the service the subscriber is
responsible for inputting the appropriate number
corresponding to their area of dial up service.
Millenicom is not responsible for charges
incurred by the subscriber for the inputting of
the wrong dialup number.
Dial Up Line Condition-
Millenicom uses state of the art, modern digital
equipment for its internet/network services.
Millenicom is not responsible for the
deterioration of line speeds based on the
location of the subscriber. 56K provides speeds
significantly higher than 33,600 BPS for over
80% of local phone lines. Typical speeds range
between 42 and 54 KBPS (the current limit set by
the FCC)
Legality of
Content- The subscriber agrees to use
Millenicom for lawful purposes only. The
subscriber will not post or transmit any
material, through Millenicom, which violates or
infringes upon the rights of other users. This
includes, but is not limited to: threatening,
abusive, defamatory, vulgar or obscene language,
any action which threatens public or private
rights or which is considered objectionable,
any action which
encourages a criminal offense, any action which
gives rise to civil liability or violates any
law. Attempts to gain unauthorized access to
outside computer systems are expressly
prohibited. Users agree to abide by any and all
rules of the network they access through
Millenicom. The subscriber agrees to defend and
hold harmless Millenicom, its directors,
officers, employees, agents or affiliates for
all damages and claims that might arise from the
subscribers use or misuse of the service, which
damages or otherwise harms either the
subscriber, Millenicom or a third party.
Dial Up Time Limits-
Millenicom customers may not leave their PPP
dial-up accounts connected for more than 24
hours at a time. This constitutes "nailing-up an
account". Your PPP Personal account is intended
for unlimited personal use: meaning, (and our
definition is final) that you may have your
connection up as long as you are personally in
front of your PC. Your PPP Personal account is
not a dedicated account. If you disregard this
policy and leave your account up for more than
24 hours, your account will be terminated.
Dial Up Multiple Logins-
Only one person, the subscriber, may use the PPP
diaaccount. Multiple or simultaneous logins will
constitute forfeiture of the account and your
account will be terminated.
Responsibilities- Millenicom makes no
warranties, expressed or implied, regarding
services provided. Millenicom is not responsible
for any damages suffered from the use of our
services, including but not limited to, loss of
data, service interruptions and/or delays, or
third party litigation.
Content Screening-Millenicom cannot and
does not control the content of information
available over the Internet. For this reason,
the subscriber certifies that he/she is at least
18 years of age or, if the subscriber is a
parent or guardian, he/she assumes all
responsibility for supervising the on-line
activities of the underage user. Any information
garnered through Millenicom is done so at your
own risk.
Unauthorized Connections- The subscriber
shall not allow unauthorized connections to
Millenicom, unauthorized reselling of
Millenicom, or the solicitation of Millenicom
users to become subscribers to other online
service providers in competition with
Millenicom, nor shall the subscriber make any
unauthorized copies or duplications of any
Millenicom material, advertising, forms,
brochures, pamphlets and the like which is the
property of Millenicom.
Relationship -
The relationship between the subscriber and
Millenicom is that of subscriber and service
provider only. In the event of a violation of
any terms and/or conditions set forth in this
agreement, Millenicom reserves the right to
immediately terminate the services provided to
the subscriber.
Court Venue-
In the event of a dispute, Millenicom and the
subscriber agree that the venue for such
litigation shall be Portland , Oregon and that
the terms and conditions of this agreement shall
be interpreted under the laws of the State of
Oregon .
SPAM Policy-
The transmission of any type of material,
whether graphical or textual in content, to
other subscribers or non-subscribers without
their express consent is prohibited under the
terms of this agreement. Any violations of our
SPAM
policy will result in immediate termination. Any
complaints received from our subscribers or
non-subscribers of unsolicited materials will
result in a charge of
$250.00 per
complaint charged to the offending
subscribers account automatically.
Unauthorized use
of Millenicom Equipment- Any subscriber
attempting to attack Millenicom equipment in any
way will be billed at $500.00 per hour, with a
minimum billable time period of 1 hour, to track
the offending subscriber and repair any damage
they may have caused.
